Explanation

Nazim must inform Hujjaj not to pack Zamzam water in their luggage, as it will be removed by the city check-in companies.

Explanation

Early returning Hujjaj must be informed about performing Tawaf-e-Widaah along with Tawaf-e-Zyarah.

Explanation

Return of Hujjaj to Pakistan is initiated from 13th or 14thDhul-Hajj therefore schedule of the concerned Hujjaj must be conveyed well in time.

Explanation

Get the departure schedule of Hujjaj to Madinah / Jeddah from Sector Office / MCO.

Preferably, this schedule must be obtained before Hajj move so that early returning Hujjaj are intimated before Hajj move

Explanation

Coordinate within the group leaders of Hujjaj in case anyone is reported missing or lost.

Coordination with MCO, Lost and Found cell, OPAP and medical mission.  

Explanation

Return with the Hujjaj from Mashair to the buildings. Account for all the Hujjaj and ensure that no one is missing. 

Explanation

Ensure personal availability with Hujjaj during the :

• Hajj move, mina
• Mashair in Mina
• Arafat
• Muzdalifah
• Jamraat
• Haram for Tawaf-e-Ziyarah 

Explanation

Obtain small maps of Mina / Arafat for his Hujjaj and distribute them among the Hujjaj.

Also, ensure the distribution of electronic maps through WhatsApp groups.

 Save the location of Mina / Arafat camps on the mobile phones of Hujjaj so that educated Hujjaj can help themselves and their colleagues

Explanation

Must ensure that Hujjaj does not take their luggage during the hajj move.

Hujjaj must carry a small bag with most essential items only.

It is a common observation that Hujjaj take their luggage during hajj move resulting in difficulties for themselves as well as others due to limited space in Mina / Arafat camps. 

Explanation

Must have liaison with Maktab representatives with contact numbers of as many Maktab representatives as possible.

Note: Maktab employs different representatives for duties in buildings, Mina and Arafat therefore details of Maktab personnel in buildings, Mina and Arafat must be separately available with the Hajj Coordinator.  

Explanation

Coordination with Sector Office for timely distribution of:

a. NUSUK cards,

b. Mina / Arafat Tent Cards,

c. Train Tickets,

d. Qurbani lists.

e. Zamzam water

f. Gifts (Prayer mat, Muzdalifa mat etc.).

Must ensure that all the Hujjaj receive NUSUK cards, Mina / Arafat Tent cards, Train Ticket, Qurbani details etc. well in time before start of hajj move. 

Explanation

Coordinate with Sector Office to ensure that training sessions are held in the buildings for males and females with the assistance of OPAP-approved organizations for example: Umm Ul Qura University volunteers, PHVG etc

Explanation

Training sessions can be conducted with the assistance of OPAP-approved organizations like Umm Ul Qura University volunteers.

Explanation

Must be aware of the location of the nearest dispensary and Hajj Medical Mission Hospital.  

Explanation

Must have excellent knowledge of the building and its vicinity, landmarks etc.

Must keep a building map at all times.

Explanation

Must have excellent knowledge of the building and its vicinity, landmarks etc.

Must keep a building map at all times.

Explanation

Coordinate with the concerned transport coordinator regarding Salawat Transport for traveling between accommodation and Haram. 

Explanation

The Nazim must perform Umrah with the Hujjaj after their induction upon arrival in Makkah.

Explanation

In case of any problem, coordinate with the concerned Sector Commander / Induction Incharge for immediate resolution. 

Explanation

Ensure that all Hujjaj are immediately provided accommodation.

Explanation

The Nazim must ensure all Hujjaj receive Maktab identification cards before disembarking.

Explanation

With the assistance of group-leaders, share live-location of all buses with the concerned Sector Commander

Explanation

Ensure that all Hujjaj are seated in buses and no Haji is missing.

Explanation

As guided during the training, the Nazim should prioritize senior citizens, females, and children for assistance.

Explanation

 Introduce himself to the bus-drivers on by one and get the phone number of bus drivers for coordination.

Also, confirm/share the location of the hotel/accommodation with all the bus drivers to ensure that Hujjaj will be moving to the correct location without any inconvenience.

Often bus drivers get lost and cause delays therefore this coordination with drivers is very significant. 

Explanation

The Nazim must immediately inform OPAP and Moavineen about the landing through WhatsApp group or other communication methods.

Explanation

The Nazim must provide timely updates before takeoff to OPAP, Airport Assistance Desk, MCO, and the concerned Sector Commander about the departure of Hujjaj.

Explanation

Obtain the location of the hotel/accommodation in KSA before the start of the journey from 

Pakistan. Share the location of the hotel with identified group leaders in Hujjaj as different buses will be used from KSA airports and all Hujjaj needs to have the location of hotel/ accommodation in KSA.

Also, share the location in the WhatsApp group of Hujjaj (if appropriate).

Explanation

Nazim must be able to speak basic Arabic for effective communication in KSA at airport, with bus drivers, maktab personnel, KSA authorities in Mashair / Makkah / Madinah

Explanation

Before travelling, Nazim must have contact numbers of all important sections working in KSA including:

• MCO at Makkah / Madinah
• Airport assistance staff
• Lost and Found Cell
• Concerned Sector Incharge,
• Concerned Transport coordinator,
• Concerned food coordinator
• Representative of OPAP etc

Explanation

Activating mobile SIMs or packages before traveling ensures there will be no communication issues upon arrival at KSA airports.

Explanation

Guide the Hujjaj about proper baggage (packing, tagging, weight limits, etc.).

Hujjaj must be advised to only carry the most essential items for their journey to KSA.  

Explanation

 The Nazim is responsible for packing medicine from the dispensary at Haji Camp or an authorized government hospital.

Explanation

Hujjaj must be asked to check their travel documents and immediately report any discrepancies for timely resolution of issues.  

Explanation

Share a pre-departure checklist with all the Hujjaj for making necessary preparations including a collection of travel documents from Haji Camp (Passport, Visa, Air Ticket, Haji Identification Card, Mobile Sim, Vaccination card, etc.).

Explanation

The Nazim must guide Hujjaj on operational matters and sensitize them to prioritize senior citizens, females, and children.

Explanation

Guidance in timely vaccination of all Hujjaj and issuance of vaccine card. 

Explanation

Group leaders assist the Nazim in coordinating the Hajj journey effectively.

Explanation

Must identify at least ten (10) or more pro-active young Hujjaj (males and females) as group leaders for better coordination during the whole Hajj journey.

Explanation

The Nazim Ask all the Hujjaj in the group to share his / her contact with nominees / next of kin in case of any emergency during the whole hajj mission process 

Explanation

The Nazim should Provide answers to queries of Hujjaj in the WhatsApp group

Explanation

The Nazim is responsible for creating a WhatsApp group to share updates with Hujjaj.

Introduction to Hujjaj with a welcome note.

Keep on sending regular messages/updates in the WhatsApp group

Explanation

Get the list of Hujjaj in his / her group from M/o RA&IH. Perform data analysis of Hujjaj in the group, i.e.

i. How many males, females, senior citizens, children, infants?

ii. How many disabled, dependent, etc.?

iii. How many require any kind of assistance? Are they accompanied by a helper?

iv. How many groups of females only?  

Explanation

The Nazim must get the Hujjaj list from M/o RA&IH to perform their duties.

Explanation

Offices like Maktab, Hajj Medical Mission, and Lost & Found are relevant to the Nazim's role.

Explanation

This understanding shall enable Nazim for facilitate of Hujjaj, guidance, and resolve any issues.

He should be very well-versed with Mashair. 

Explanation

In the beginning, Nazim must be well-versed in complaint management /complaint mobile application for use by Hujjaj.

Nazim must have complete knowledge of the working of complaints application(s)

Explanation

The Nazim must understand the roles of various offices for effective facilitation.

Explanation

Understanding complaint applications helps the Nazim address Hujjaj concerns effectively.

Explanation

The Nazim must understand how complaint applications work to address issues.