Explanation

The incorrect statement is: Metals are dull and soft.

Metals are typically:

• Solid at room temperature
• Have high melting and boiling points
• Good conductors of heat and electricity
• Shiny (although some metals may have a dull appearance due to oxidation or other surface treatments)
• Ductile (can be drawn into thin wires or sheets)
• Malleable (can be pounded into shape without breaking)