The difference between the desired service and the level of service considered adequate is known as:

• service failures
• service quality
• service recovery
• tolerance zone

Related MCQs

• An internet service provider charges a onetime setup fee of $100 and $50 each month for service. If c customers join at the same time and are on the service for m months, which of the following expressions represents the total amount, in dollars, the provider has charged these customers?
• Government may, in an emergency, by notification in the _________, declare any specified service to be an essential service to the community.
• Which bus service/project has recently got the Gold Standard Service Award?
• Which type of service does a colour service provide?
• The ___ means whatever is payable to a landlord in money, kind or service by tenant on account of the use or occupation of land held by him ; but it shall not include any cess village cess or other contribution or due or any free free personal service :
• Punctuate the following sentence correctly:There was heavy fog in the morning; the service at the airport were closed. ,There was heavy fog in the morning the service at the airport were closed
• Which of the following is the network service?
• "Pay Lip Service" means what?
• Which is not an ecosystem service?
• Which is not a characteristic of a service?